You can request deletion of the data Intelligems holds in connection with your Intelligems account at any time. This page explains how.

Stopping collection

To stop Intelligems from collecting new data from a connected advertising account (such as Meta), disconnect the integration in the Intelligems app. Collection through that integration stops immediately.

Requesting deletion of data already collected

Email support@intelligems.io from the email address associated with your Intelligems account, and tell us what you would like deleted. For example:

"Please delete all Meta advertising data associated with my account."

"Please delete all data associated with my account."

If you cannot email from your account address, include your store domain so we can verify the request.

What we delete

Meta Platform Data. We delete Meta Platform Data associated with the applicable connection, including ad account, campaign, ad set, and ad records; advertising creative content and destination URLs; spend, delivery, performance, conversion, and revenue metrics; Meta account and other technical identifiers; access tokens and other stored connection credentials; and other records derived from Meta Platform Data that remain associated with the applicable merchant or Meta connection.

Store and session data. Order, cart, and checkout events; product, discount, and shipping configuration data; and web session records collected from your store.

Account data. Name, email address, and phone number for users associated with your account.

Timeframe

We confirm receipt within 5 business days. After verifying the request, we will delete the covered data from our active systems as soon as reasonably practicable and generally within 30 days, and we will notify you when that process is complete.

Residual copies may remain temporarily in encrypted backups, security logs, or similar systems where immediate deletion is not technically practicable. Any such data will remain protected, will not be used for ordinary business purposes, and will be deleted or overwritten in accordance with our standard backup and data lifecycle procedures.

We may also retain limited information where retention is required by applicable law or regulation. If we retain information on that basis, we will restrict it to the purpose for which retention is required. With respect to Meta Platform Data, we will not retain the data following a valid deletion request solely for dispute-resolution, contract-enforcement, or other business purposes.

Revoking Meta access directly

You can also remove Intelligems' access to your Meta advertising data from Meta directly, without contacting us:

1. Go to business.facebook.com

2. Open Business settings

3. Select Business integrations under Integrations

4. Find Intelligems and click Remove

This immediately ends our ability to access your Meta advertising data. To also delete data we already collected, email us as described above.

Questions

Email support@intelligems.io, or write to us at:

Intelligems

1 Dock 72 Way, 7th Floor c/o WeWork

Brooklyn, NY 11205